Here are some of the most common questions about FlySafair flights:
What is FlySafair’s baggage allowance?
FlySafair allows one piece of hand luggage weighing up to 7kg and one piece of checked baggage weighing up to 20kg.
Can I choose my seat on FlySafair?
Yes, passengers can choose their seat during the booking process. However, choosing a specific seat may incur an additional fee.
What is FlySafair’s check-in policy?
FlySafair offers both online check-in and airport check-in. Online check-in is available from 24 hours before departure up to 4 hours before departure, while airport check-in opens 2 hours before departure and closes 40 minutes before departure.
Does FlySafair serve meals on board?
FlySafair is a low-cost airline and does not provide free meals on board. However, passengers can purchase meals and snacks during the flight.
Can I change my FlySafair flight booking?
Yes, changes to flight bookings can be made up to 4 hours before departure, subject to a fee. The amount of the fee depends on the fare type and the timing of the change.
What is FlySafair’s pet policy?
FlySafair does not allow pets to travel in the cabin or in the cargo hold. However, guide dogs and service animals are allowed on board.
Does FlySafair offer in-flight entertainment?
FlySafair does not offer in-flight entertainment on its flights. However, passengers can bring their own devices and connect to the airline’s Wi-Fi network to access entertainment options.
What is FlySafair’s cancellation policy?
FlySafair allows passengers to cancel their flight bookings up to 4 hours before departure, subject to a fee. The amount of the fee depends on the fare type and the timing of the cancellation.
What is FlySafair’s frequent flyer program?
FlySafair offers a frequent flyer program called FLYSAAFF, which allows passengers to earn points for every flight they take. Points can be redeemed for flights, upgrades, and other rewards.
What destinations does FlySafair fly to?
FlySafair operates domestic flights to various destinations within South Africa, including Johannesburg, Cape Town, Durban, Port Elizabeth, East London, and George.
Is Wi-Fi available on FlySafair flights?
Yes, FlySafair offers Wi-Fi on its flights for a fee. Passengers can connect their devices to the airline’s Wi-Fi network to access entertainment options and stay connected during the flight.
What is FlySafair’s safety record?
FlySafair has a strong safety record and has been recognized for its safety standards by various organizations. The airline is committed to providing a safe and secure travel experience for its passengers.
What are FlySafair’s ticket fare types?
FlySafair offers two ticket fare types: standard and flexi. Standard fares are non-refundable and non-transferable, while flexi fares are fully refundable and can be changed without a fee.
How can I book a FlySafair flight?
FlySafair flights can be booked online through their website or through travel booking websites like Travelstart and Cheapflights. Alternatively, you can book a flight by calling their customer service center.
What payment methods are accepted by FlySafair?
FlySafair accepts various payment methods, including credit cards, debit cards, and instant EFT. Payment can be made online during the booking process.
What is FlySafair’s boarding policy?
FlySafair has a boarding process that is based on zones. Passengers are assigned a zone based on their seat location and are called to board in groups. Priority boarding is also available for passengers who have purchased a certain fare type or are part of the airline’s frequent flyer program.
What is FlySafair’s unaccompanied minor policy?
FlySafair allows unaccompanied minors between the ages of 12 and 16 to travel on their flights, subject to certain conditions. The airline provides assistance to these passengers during check-in, boarding, and disembarkation.
Does FlySafair offer any discounts?
FlySafair occasionally offers discounts and promotions to its customers. These can be found on their website or through their social media channels.
What is FlySafair’s customer service policy?
FlySafair is committed to providing excellent customer service to its passengers. The airline has a customer service center that is available 24/7 to assist with any queries or concerns.
Is travel insurance offered by FlySafair?
FlySafair does not offer travel insurance directly, but passengers can purchase travel insurance through third-party providers.
What is FlySafair’s policy on flight delays and cancellations?
In the event of a flight delay or cancellation, FlySafair will inform passengers as soon as possible and provide them with options for rebooking or refunds. The airline also offers compensation in some cases, depending on the reason for the delay or cancellation.
Does FlySafair offer special assistance for passengers with disabilities?
FlySafair provides special assistance to passengers with disabilities, including wheelchair assistance and assistance with boarding and disembarkation. Passengers are advised to contact the airline in advance to arrange for special assistance.
What is FlySafair’s policy on pregnant passengers?
FlySafair allows pregnant passengers to travel up to 35 weeks of pregnancy, subject to certain conditions. Pregnant passengers are advised to inform the airline of their condition and carry a letter from their doctor confirming their fitness to fly.
Can I earn frequent flyer points on partner airlines with FlySafair?
FlySafair has a partnership with South African Airways, which allows passengers to earn frequent flyer points on both airlines. Passengers can also earn points with other partner airlines through the Star Alliance network.
What is FlySafair’s policy on children traveling alone?
FlySafair allows children between the ages of 5 and 11 to travel alone on their flights, subject to certain conditions. The airline provides assistance to these passengers during check-in, boarding, and disembarkation.
What is FlySafair’s policy on musical instruments as carry-on baggage?
FlySafair allows small musical instruments to be carried on board as hand luggage, subject to certain size and weight restrictions. Larger instruments must be checked in as baggage.
Does FlySafair offer any inflight amenities?
FlySafair offers a range of snacks and beverages for purchase during the flight. Passengers can also rent a tablet loaded with movies and TV shows for entertainment during the flight.
Can I book a FlySafair flight for someone else?
Yes, FlySafair allows passengers to book flights for someone else. The name of the passenger must be entered correctly during the booking process.
What is FlySafair’s policy on traveling with infants?
FlySafair allows infants under the age of 2 to travel on their flights, subject to certain conditions. Infants must be accompanied by an adult and must be seated on the lap of the adult during the flight.
Does FlySafair offer group bookings?
Yes, FlySafair offers group bookings for 10 or more passengers traveling on the same flight. Passengers can request a group booking by contacting the airline’s customer service center.
What is FlySafair’s policy on carry-on luggage size and weight?
FlySafair allows one piece of hand luggage weighing up to 7kg and measuring up to 56cm x 36cm x 23cm. Any additional or oversized luggage must be checked in as baggage.
Can I make special requests for my FlySafair flight?
Yes, passengers can make special requests for their FlySafair flight, such as special meals or assistance for passengers with disabilities. These requests can be made during the booking process or by contacting the airline’s customer service center.
What is FlySafair’s policy on electronic devices on board?
FlySafair allows passengers to use electronic devices, such as smartphones and tablets, during the flight. However, larger devices must be stowed away during takeoff and landing.
What is FlySafair’s policy on refunds?
FlySafair offers refunds for flight cancellations, changes, or delays that are caused by the airline. Refunds are subject to certain conditions and may take several weeks to process.
What is FlySafair’s policy on travel documents?
Passengers are responsible for ensuring that they have the necessary travel documents, such as a passport or ID, to travel on FlySafair flights. Failure to present the required documents may result in denied boarding.
Does FlySafair offer car rental services?
Yes, FlySafair has partnered with car rental companies to offer car rental services to its passengers. Passengers can book a rental car during the flight booking process or through the airline’s website.
What is FlySafair’s policy on refunds for unused tickets?
FlySafair offers refunds for unused tickets, subject to certain conditions. Passengers must request a refund within 12 months of the date of purchase, and the refund amount will depend on the fare type and the timing of the request.
Can I pre-book meals on FlySafair flights?
Yes, passengers can pre-book meals during the flight booking process or through the airline’s website. Meals can also be purchased during the flight.
What is FlySafair’s policy on lost or damaged baggage?
FlySafair is liable for lost or damaged baggage, subject to certain conditions. Passengers must report any lost or damaged baggage to the airline’s baggage services team as soon as possible.
What is FlySafair’s policy on flight disruptions due to weather?
FlySafair is not liable for flight disruptions due to weather conditions or other unforeseeable events. Passengers are advised to monitor the airline’s website and social media channels for updates and to contact the airline’s customer service center for assistance.
