Welcome to our Lift Airline Payments and Refunds FAQ page. This page is designed to provide you with answers to some of the most frequently asked questions about payments and refunds for Lift Airline flights. Lift Airline is a popular airline in South Africa that operates flights to a range of destinations within the country. We understand that travellers may have questions and concerns about payments and refunds when booking with Lift Airline, and we aim to provide you with clear and concise answers to help you make informed decisions. Whether you are booking a flight, requesting a refund, or changing your booking, our FAQ page has got you covered.
We also have the following pages that may be of assistance:
Lift Airline – Book Lift Flights
Lift Airlines Bookings – Online Booking
Lift Airline – Booking and Reservations FAQ
Lift Airline – Baggage and Carry-On Policies FAQ
What forms of payment does Lift Airline accept?
Lift Airline accepts various forms of payment including credit and debit cards from Visa, Mastercard, and American Express. They also accept payment through internet banking and the airline’s own gift cards. Cash payments are not accepted.
What is Lift Airline’s cancellation and refund policy?
Lift Airline’s cancellation and refund policy varies depending on the fare class of the ticket. Generally, the airline offers refunds for cancellations made within 24 hours of booking and charges a fee for cancellations made thereafter. Refunds may also be subject to a cancellation fee, which varies based on the ticket fare and how close to the departure date the cancellation is made. Some fares may not be refundable at all. Passengers should check the terms and conditions of their ticket carefully before booking.
What are the fees for changing or cancelling a Lift Airline flight?
The fees for changing or cancelling a Lift Airline flight depend on the fare class of the ticket and how close to the departure date the change or cancellation is made. Generally, changes or cancellations made within 24 hours of booking are free of charge. However, after this period, a fee may be charged for changes or cancellations. The fee varies depending on the fare class of the ticket, with higher fare classes generally having lower fees or no fees at all. Passengers should check the terms and conditions of their ticket carefully before booking.
Does Lift Airline offer any discounts for military personnel or veterans?
Lift Airline offers discounts for military personnel and veterans on some of their flights. However, the availability and amount of the discount varies depending on the specific flight and other factors. Passengers who are eligible for military discounts should contact the airline directly to inquire about the discount and how to claim it.
Can I cancel or change my Lift Airline flight online?
Yes, passengers can cancel or change their Lift Airline flight online through the airline’s website. However, the ability to make changes or cancellations online may depend on the fare class of the ticket and how close to the departure date the change or cancellation is being made. Some fares may require passengers to contact the airline directly to make changes or cancellations. Passengers should check the terms and conditions of their ticket carefully before booking.
Lift Airline Frequent Flyer Program
What are the benefits of joining Lift Airline’s frequent flyer program?
By joining Siyakhula, members can earn and redeem points for flights, upgrades, and other rewards. Members also have access to exclusive promotions, discounts, and other benefits.
Additionally, Siyakhula members can enjoy priority check-in, boarding, and baggage handling, as well as access to airport lounges.
How do I earn and redeem points in Lift Airline’s frequent flyer program?
To earn points, members must provide their Siyakhula membership number when booking a Lift Airline flight. Members will earn points based on the distance flown and the fare class purchased. Points can also be earned through purchases with Siyakhula partners.
To redeem points, members can log into their account and select the reward they would like to claim, such as a free flight or an upgrade. The number of points required for each reward varies depending on the reward and availability.
Can I earn frequent flyer miles with other airlines through Lift Airline’s partnerships?
Lift Airline has partnerships with several other airlines, allowing Siyakhula members to earn points on qualifying flights with these partner airlines. However, the number of points earned and the eligibility criteria may vary depending on the partner airline and the fare class purchased.
Members should check with Lift Airline or the partner airline for more information on earning and redeeming points.
Lift Airline customer service
How do I contact Lift Airline’s customer service?
You can contact Lift Airline’s customer service by calling their customer care center at +27 87 727 7474. They also have a contact form on their website where you can submit your inquiry or concern.
How can I contact customer support for flightfinder.co.za?
You can contact customer support for flightfinder.co.za by visiting their website and clicking on the “Contact Us” link at the bottom of the page. This will take you to a page where you can fill out a form with your inquiry or concern, and a representative will respond to you via email.
Lift Airline travel insurance
Can I purchase travel insurance through Lift Airline?
Yes, you can purchase travel insurance through Lift Airline. They offer travel insurance policies that cover trip cancellation, trip interruption, baggage loss, medical expenses, and other unforeseen events that may occur during your trip. You can purchase travel insurance when you book your flight on Lift Airline’s website or by calling their customer care center.
Does flightfinder.co.za offer any travel insurance options for Lift Airline bookings?
Yes, flightfinder.co.za offers travel insurance options for Lift Airline bookings. When you book your flight on their website, you will be given the option to add travel insurance to your booking. They offer a variety of travel insurance policies that cover different aspects of your trip, such as trip cancellation, medical expenses, and baggage loss.
Miscellaneous questions
Can I choose my seat on a Lift Airline flight?
Yes, you can choose your seat on a Lift Airline flight when you book your ticket. You can select your preferred seat during the online booking process or by calling Lift Airline’s customer care center. Keep in mind that some seats may have an additional fee, such as seats with extra legroom or seats in the front of the cabin.
Can I use my mobile device during a Lift Airline flight?
Yes, you can use your mobile device during a Lift Airline flight. However, you will need to set your device to “Airplane Mode” during takeoff and landing. Once the flight reaches cruising altitude, you will be able to connect to the in-flight Wi-Fi network (if available) and use your device to browse the internet or stream content.
Does Lift Airline offer any promotions or discounts for its flights?
Lift Airline occasionally offers promotions and discounts for its flights. These may be advertised on their website or social media channels. It is also a good idea to sign up for their email newsletter to stay informed of any upcoming promotions or discounts.
Does Lift Airline offer any group travel options or discounts?
Yes, Lift Airline offers group travel options and discounts for groups of 10 or more passengers. If you are planning a group trip, you can contact Lift Airline’s customer care center to inquire about group rates and special accommodations.
Does Lift Airline offer any airport shuttle services?
No, Lift Airline does not offer airport shuttle services. However, they can assist you with booking a taxi or arranging for other ground transportation options to and from the airport. You can contact their customer care center for more information on these services.
